Legal

Terms of Service

Last updated: June 2026

These terms explain the basis on which we provide our website and services. Please read them carefully.

01Acceptance of Terms

These Terms of Service (“Terms”) govern your access to and use of the Pristine Impact website and the services we provide. By accessing our website, submitting a form, or engaging us for services, you agree to these Terms.

If you do not agree with these Terms, please do not use our website or services.

02Description of Services

Pristine Impact provides digital growth services, which may include:

  • Website design and development
  • Local SEO and technical SEO
  • Google Business Profile optimization
  • AI automation (chatbots, voice assistants, lead workflows)
  • Business consulting and marketing strategy
  • Website and business impact audits
  • Ongoing optimization, reporting, and support

The specific scope, deliverables, and terms for any engagement will be defined in a separate written proposal, statement of work, or agreement between you and Pristine Impact.

03Client Responsibilities

To deliver our services effectively, we rely on your timely cooperation. You agree to:

  • Provide accurate, complete, and current information
  • Supply required content, access, and approvals in a timely manner
  • Designate a point of contact authorized to make decisions
  • Review deliverables and provide feedback within agreed timeframes
  • Ensure you have the rights to any materials you provide to us

04Quotes & Estimates

Quotes and estimates are based on the information available at the time and the scope agreed upon. Changes to scope, requirements, or timelines may affect pricing and delivery, which will be communicated before additional work proceeds.

05Payments & Deposits

Fees, billing schedules, and payment terms will be specified in your proposal or agreement. Where applicable, a deposit may be required before work begins, and ongoing services may be billed on a recurring basis. Late or missed payments may result in paused work or suspension of services until the account is brought current.

06Project Timelines & Revisions

We will make reasonable efforts to meet agreed timelines. Timelines depend on the timely delivery of content, feedback, and approvals from you. Delays on the client side may extend delivery dates.

The number of revisions included is defined in your proposal or agreement. Additional revisions or changes beyond the agreed scope may be billed separately.

07Ownership & Intellectual Property

Upon full payment of all applicable fees, ownership of the final deliverables created specifically for you transfers to you, except for third-party components, licensed assets, and pre-existing tools, frameworks, or code owned by Pristine Impact or its licensors, which remain the property of their respective owners.

We may retain and reuse general knowledge, methods, techniques, and non-client-specific components. Unless you request otherwise in writing, we may reference completed work in our portfolio and marketing.

08Client-Supplied Content

You are responsible for the accuracy, legality, and ownership of any content you provide (including text, images, logos, and data). By providing content, you confirm you have the necessary rights and licenses, and you agree to indemnify Pristine Impact against claims arising from content you supply.

09Acceptable Use

You agree not to use our website or services to engage in unlawful, harmful, or abusive activity, including attempting to gain unauthorized access, interfering with the operation of our systems, or infringing the rights of others.

10Confidentiality

Each party agrees to protect the other's confidential information and to use it only for the purpose of performing under the engagement. This obligation does not apply to information that is publicly available or independently developed without reference to the confidential information.

11No Guarantee of Results

Digital marketing outcomes depend on many factors outside our control, including search engine algorithms, competition, market conditions, and client cooperation. Accordingly:

  • We do not guarantee specific search engine rankings or positions.
  • We do not guarantee specific marketing results, traffic, or lead volumes.
  • We do not guarantee specific revenue, sales, or business growth.

Any examples, case studies, or past results represent specific clients and are not a promise or prediction of the results you will achieve.

12Disclaimer of Warranties

Our website and services are provided “as is” and “as available” without warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement, to the maximum extent permitted by law.

13Limitation of Liability

To the maximum extent permitted by law, Pristine Impact will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenue, data, or goodwill, arising from or related to your use of our website or services. Our total liability for any claim will not exceed the amount you paid to us for the services giving rise to the claim.

14Project Termination

Either party may terminate an engagement as described in the applicable proposal or agreement. Upon termination, you agree to pay for all work performed and expenses incurred up to the termination date. Provisions that by their nature should survive termination (including ownership, confidentiality, disclaimers, and limitation of liability) will continue to apply.

15Governing Law

These Terms are governed by and construed in accordance with the laws of the State of Michigan, United States, without regard to its conflict-of-law principles. You agree that any dispute arising out of or relating to these Terms or our services will be subject to the exclusive jurisdiction of the state and federal courts located in Michigan, unless otherwise specified in your written agreement.

16Changes to These Terms

We may update these Terms from time to time. When we do, we will revise the “Last updated” date at the top of this page. Continued use of our website or services after changes take effect constitutes acceptance of the updated Terms.

17Contact Us

Questions about these Terms? Contact us at support@pristineimpact.com. You can also review our Privacy Policy.

This document is provided for general informational purposes only and does not constitute legal advice. It should be reviewed by qualified legal counsel to ensure compliance with the laws applicable to your jurisdiction and Pristine Impact's specific business practices.

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